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Chris-2250
New Member
New Member

Error code 016-748

Product Name: Phaser 6510
Operating System: macOS 10.13 - High Sierra

I've only had a Phaser 6510 for about 2 months until it stopped working. It lists "Completed with error 016-748" each time I try to print a job, except it doesn't, in fact, complete the job. Xerox customer service has been no help, as nobody there seems to know how to fix it, and even the on-site technician that they sent has been stumped. The "warranty" states that if Xerox cannot fix it they have to either replace it or refund the purchase, but they are so far (3 weeks and counting) refusing to honor it. Has anyone else had this issue? This error code appears on at least one other forum here, except any of the suggested tips have not worked in resolving it. Thanks.

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11 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Error code 016-748

Hi,

 Have the tech performed  HDD INITIALIZE MODE, HDD FORMAT MODE, NVM INIT MODE or FACTORY INIT MODE?

 

Gabi

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sbergman54
New Member
New Member

Re: Error code 016-748

There is a setting for stored print jobs which can be deleted after so many hours or days. This is found in the Policies under the Jobs option when you login with the admin account. It is 'Off' by default. We are trying this now after encountering this error. Had to initialize the HDD to clear the error first.

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fontes87
New Member
New Member

Re: Error code 016-748

Did this resolve the issue? What did you find out?

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Klaus123
New Member
New Member

Re: Error code 016-748

Hello Gabiene,

how can i get into the tech mode. Please advise.

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Klaus123
New Member
New Member

Re: Error code 016-748

Hallo everybody,

now I'm fed up. Nobody here can explain to me how to reset this error. That can only be a software problem. The Xerox support has no idea and cannot help. I've had enough now and am throwing the printer in the trash. I will never buy a Xerox product again. However, I thank everyone who tried to help me. 

 

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Chris-2250
New Member
New Member

Re: Error code 016-748

Sorry to hear about your frustration. When this happened to my printer in 2019, Xerox sent a technician who couldn't figure it out. Then a 2nd technician came and it took him over an hour to try to fix it -- I believe he changed the HDD INITIALIZE MODE, but I'm sorry that I don't know exactly what the steps are. Anyway, it worked and the printer is still working today. Can you get Xerox to send an on-site technician?

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Klaus123
New Member
New Member

Re: Error code 016-748

Not a problem, but at an enormous cost. They exceed the value of the printer.

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mangro
New Member
New Member

Re: Error code 016-748

Ich habe das gleiche Problem mit dem PHASER 6510. XEROX hat immer noch keine Anleitung was genau zu prüfen / zu unternehmen ist. Geschweige denn: Was die Ursache ist. Habe schon mal bei anderen Herstellern nach vergleichbaren Druckern mich umgeschaut: z.B. BROTHER.

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JanGe
New Member
New Member

Re: Error code 016-748

Had the same very frustrating issue with my Xerox Phaser 6510. Old firmware. You should perform a firmware upgrade if your firmware is less or equal to XX.52.01 (f.i. 64.40.61) . But pay attention: the automatic software upgrade does not work if your firmware is less then 64.59.11 because the 'old' firmwares do not support the actual encrypted software files as present on the Xerox site. In that case you'll have to download first the Xerox Versalink Firmware Upgrade tool on your client workstation to download the firmware version 64.59.11 to your phaser 6510. Read the manuel first and follow the instructions in the manual <https://www.support.xerox.com/en-us/product/workcentre-6515/content/149399> , set a fix ip for your printer en know your admin pw ;-) . After install on the printer and a few reboots, you should  not have the error 016-748 anymore. Good luck !