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New Member
New Member

Error message-Paper Tray is empty

Hi,

 

I am using a Macbook Pro to print to the Xerox Workcentre 7435 in my office. I finally got the Standard Accounting to work and it printed off one page but since then it has been telling me that the paper tray is empty which it's not. Any ideas?

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6 Replies
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Member
Member

Re: Error message-Paper Tray is empty

Hello,

 

Can you try to print a document with another tray ?

Specify it in driver properties before submit the job.

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New Member
New Member

Re: Error message-Paper Tray is empty

I am having the same problem. I have a WorkCentre 5755 and I have finally figured out how to set up the accounting feature on our iMacs but when I try to print something it shows the error message "The Paper Tray Is Empty". I have checked all the paper trays and they all have paper. I have set the print job to print from a specific tray but I get the same error. I have reviewed the installable options and made sure the settings are the same as on our PCs (which work fine). Any ideas?

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Member
Member

Re: Error message-Paper Tray is empty

Hi,

 

Are you trying to print a Word document or PDF file ?

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Agency Analyst
Agency Analyst

Re: Error message-Paper Tray is empty

Did you setup the MAC to use IP or bonjour? I have noticed this issue when using bonjour.
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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New Member
New Member

Re: Error message-Paper Tray is empty

@ordicoach - I can try to print either and it does not work. When I try to print a Word document then I can manipulate the advanced options and make the accounting feature work but it shows out of paper. When I try to print a PDF then I get no such options.

 

@jroth - I tried setting it up with both IPP and LPD. Both ways give me the paper error. Finally I downloaded the driver directly from the Xerox site and let it configure it self through the DMG file installer but that shows the same paper problem I get with IPP and LPD.

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Member
Member

Re: Error message-Paper Tray is empty

Maybe there is, in your Word document, a paper tray specified ?

 

You can check this in File > Page setup > Paper > Tray

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