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CathyO-Xerox
Community Manager
Community Manager
‎09-27-2023 08:31 AM

Re: Error message: paper jam - with no paper stuck

Hello MaKri,

If you have cleared the Jam and you are still having the message you would need to call Support for more help: 1-800-821-2797 or 1-800-835-6100

Thanks,
CathyO-Xerox
Community Manager

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MaKri
New Member
New Member
‎09-25-2023 07:53 AM

Error message: paper jam - with no paper stuck

Product Name: Phaser 6010
Operating System: Not Specified

I had a paper jam, and I pulled the paper out by hardly tearing it. But unfortunately I didn’t lift up the green units at the sides of the printer back door. Now error message pops up:   ’Jam at exit, Open Rear door.’   I think no bits are causing this error as the paper path is completely void of any paper. And nothing broke during this process. What is causing the problem? With opening the back and switching on/off the machine the error message still comes up.

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