Error msg: Paper Jam Open Tray 1 and remove paper press OK to start
Product Name: Phaser 6600
Operating System: Windows 10
I have the above error code and I have checked all the paper trays, left, behind and centre but there are no papers.
Please note that i can print from By-pass tray.
Before it happened I was onto my last few pages which were creased, when I got the above message the first time i changed the paper tray with new papers but its still giving me the same message.
I called today to Xerox but they are asking £300 to send an engineer which is bit steep as their new printers costs about a £100. I dont want to throw the Phaser 6600 and really need help sorting the error msg.
I did call today to the technical team and they said they cannot help me as I dont have the warranty although when i purchased the printer it came with a life time warranty which is all scam for all i know.
Please update me as soon as possible as i need my printer and Xerox is no help so far. What is the point in buying an expensive printer and then left alone in the dark.