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Error on yellow cartridge

Product Name: VersaLink C400/DN Color Laser Printer
Operating System: Windows 10 x64

We sold this printer to one of our customers and they put generic toner in it. It gave error messages so they bought genuine Xerox toner and now it keeps saying replace yellow cartridge and restart.  Can anybody help me with this please.  Thanks in advance

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Community Manager
Community Manager

Re: Error on yellow cartridge

Hello mhaenel,

I searched our online knowledgbase and found these steps that my help the customer troubleshoot their issue. It does indicate that the non Xerox toner may be the issue with the cartridge.

Thanks,
CathyO-Xerox
Community Manager

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Re: Error on yellow cartridge

Thank you Cathy-O, I will check it out and see if it helps.