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Xerox Employee
Xerox Employee

Re: Error when replacing Drum cartdridge


Try to reinstall the old cartridge to see the message. If the message is diferent (Replace the drum), it means the chip from the new drum is defective. If the message is the same, it means the drum chip reader is with the issue.



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New Member
New Member

Error when replacing Drum cartdridge

Product Name: Other - specify product in post
Operating System: macOS 10.14 - Mojave

Hi all,

A user changed the drum cartdrige for the Xerox WorkCentre 3345 after I bought for them an original brand new one but after he replaced it, the printer say error "install Drum Cartdridge" (see pic). We rebooted the printer many times, removed all drums and toners cartdridge but nothing, still the same message.


Anyone have a idea how to resolve that please ?



Thanks in advance,



PabloScreenshot 2019-10-16 at 11.24.56.png

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