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eileen204 New Member
New Member

Ethernet Card: Disabled Under Port Setup/Ethernet Profile

Product Name: Phaser 3330
Operating System: Windows 7 x64

While trying to fix a connection/no printing problem I accidentally hit "reset to network settings" on the machine menu. This ended up disabling the ethernet card.  I cannot figure out how to enable it.  Does anyone know?  This is a networked printer with a static IP. Nothing I have tried is fixing this, including unplugging, restarting, setting to dhcp, etc.  I cannot reach  it through the online interface because...ethernet card disabled...  This happened once before and the IT guy fixed it, but i need to know how to do this on this machine.  

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Community Manager CherylO-Xerox
Community Manager

Re: Ethernet Card: Disabled Under Port Setup/Ethernet Profile

Hi eileen204,

Thank you for using the Support Forum. Please make sure that TCP/IP and HTTP are enabled at the printer using the solutions I have linked here.  If these solutions do not fix the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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