Showing results for 
Search instead for 
Did you mean: 
1 Reply
Community Manager
Community Manager

Re: Every Toner Reading "Replace", even though full - Versalink C8000

Hello ccheebusiness, 

I suggest that you call into our support department for assistance @ 1-800-821-2797 to schedule a service technician.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos

Every Toner Reading "Replace", even though full - Versalink C8000

Product Name: VersaLink C8000 Color Printer
Operating System: Windows 10 x64

Printer: Versalink C8000

For some reason, all my toner levels read 1%, and are telling me to replace. This is after replacing all with new, authentic toner. It has gotten progressively worse, and now I am posting because it almost always tells me I am low when I know I am not.

A temporary fix is to shake the bottles and re-insert, but sometimes that only helps to get a couple hundred prints, before I have to do it again. Is there something I can clean, like a sensor, or something?

From what I have read, the C8000 reads toner levels in the developer housing through the ATC sensor, and there is no way to access that, but I could be wrong. Any help is greatly appreciated. Thank you.

0 Kudos