cancel
Showing results for 
Search instead for 
Did you mean: 
New Member
New Member

Extra Paper Tray not recognized

Jump to solution
Operating System: Windows 10 x64

I just setup a new 3335 and when I installed the printer to the workstation it shows Tray 2 Unavailable in the printer preferences.  However the device web console shows that tray is attached.  What makes it more strange is that I installed the printer on another machine and it sees Tray 2 no problem.  I installed to a 3rd machine and it does not see the Tray.

 

Not sure what I am missing here.

I am using the PCL6 v4 driver.

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: Extra Paper Tray not recognized

Jump to solution

V4 drivers require the Xerox Experience app to configure them.

V3 drivers do not.

My guess, is that the one that works either has the app, or has the V3.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos