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Digital Man
New Member
New Member
‎10-12-2018 02:44 PM

Extra Paper Tray not recognized

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Product Name: Other - specify product in post
Operating System: Windows 10 x64

I just setup a new 3335 and when I installed the printer to the workstation it shows Tray 2 Unavailable in the printer preferences.  However the device web console shows that tray is attached.  What makes it more strange is that I installed the printer on another machine and it sees Tray 2 no problem.  I installed to a 3rd machine and it does not see the Tray.

 

Not sure what I am missing here.

I am using the PCL6 v4 driver.

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Joe Arseneau
Valued Advisor
Valued Advisor
‎10-12-2018 03:15 PM

Re: Extra Paper Tray not recognized

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V4 drivers require the Xerox Experience app to configure them.

V3 drivers do not.

My guess, is that the one that works either has the app, or has the V3.

 

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Joe Arseneau
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