Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor
‎10-12-2018 03:15 PM

Re: Extra Paper Tray not recognized

Jump to solution

V4 drivers require the Xerox Experience app to configure them.

V3 drivers do not.

My guess, is that the one that works either has the app, or has the V3.

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Reply
Digital Man
New Member
New Member
‎10-12-2018 02:44 PM

Extra Paper Tray not recognized

Jump to solution
Product Name: Other - specify product in post
Operating System: Windows 10 x64

I just setup a new 3335 and when I installed the printer to the workstation it shows Tray 2 Unavailable in the printer preferences.  However the device web console shows that tray is attached.  What makes it more strange is that I installed the printer on another machine and it sees Tray 2 no problem.  I installed to a 3rd machine and it does not see the Tray.

 

Not sure what I am missing here.

I am using the PCL6 v4 driver.

0 Kudos
Reply