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murdoch New Member
New Member

Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

Hi everyone!

 

I have just connected my Xerox Phaser 8550 on my new Windows 7 PC and everytime I print something, an extra page comes out before the actual print out.  The extra page contains lines like below:

 

@PJL XJAUSERNAME = "admin_ChH"

@PJL XJAFILENAME = "Microsoft Outlook - Memo Style"

@PJL XCLIENTJOBID = "8Admin_ChH"

@PJL SET FINISH = NONE

@PJL XPUNCH = OFF

@PJL SET XCOVERPAGE = NONE

@PJL SET XCOVERPAGESOURCE = TRAY1

@PJL XSLIPSHEET = OFF

@PJL XSLIPSHEETSOURCE = TRAY1

@PJL COMMENT DRiverName: Xerox Global Print Driver PCL

@PJL COMMENT Driver Language: English

@PJL COMMENT DriverBuilder. 5.152.11.0N 2010.02.02

@PJL COMMENT Copyright 2000 - 2010 Xerox Corporation.  All rights Reserved.

@PJL COMMENT XEROX is a registered trademark of Xerox Corporation.

@PJL COMMENT RenOSVer: Windows 6.1, build 7600 (32 bit)

@PJL ENTER LANGUAGE = PCL

 

With this Xerox Phaser 8550, the current driver that we are using is Xerox Global Print Driver PCL.  The current firmware we are using is version OS 4.302 / PS 4.8.0 / Eng 18.P1.4.8.0 / Net 25.28.08.19.2005

 

The latest firmware they have for this model is OS 4.354.  I have tried using this firmware even if they say that Windows 7 is not yet supported.  The problem is the same.  Now, I don't know if the extra @PJL page is linked to the firmware but if it is, is there a plan from Xerox to do a new firmware for this printer model that will support Windows 7? 

 

If the problem is not linked to the firmware, could you please help me remove the extra page?

 

Many thanks.

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8 Replies
Technical Escalation Support TimD-USX13774-xrx
Technical Escalation Support

Re: Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

Hi murdoch,

 

The firmware on the Phaser 8550 are OS independant, I will make sure the firmware gets posted under Windows 7 so this confusion does not happen in the future.  

 

I'm not exactly sure at this time what is causing the extra page.  Does this happen from any application you try to print from or just certain applications?  Is using a PostScript driver an option?

 

Another thing you may try is using the Windows Vista PCL driver that is specifically made for the 8550.  That driver can be downloaded from here, just make sure to choose Vista or Vista x64 as your OS.

Thank you,
Tim
Xerox 2nd Level
Remote Support Engineer

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murdoch New Member
New Member

Re: Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

Thank you TimD.

 

We have tried the following and it works fine:

  

  1. Removed from the Windows 2008 print servers all the PS Xerox drivers not used by any printer and especially the Xerox Global PS driver.
  2. Downloaded from the Xerox website the specific PS drivers (64bit and 32bit) for the 8550 model and installed them on the Windows 2008 print servers.
  3. We did few tests in Word, Outlook and there is no more extra page nor any error message when printing.

Thanks again for your prompt reply.

 

Regards!:smileywink:

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ambaynes New Member
New Member

Re: Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

I'm having the same issue but with a ColorQube 9203. The PS driver is not an option because it does not support printing 2 pages to a side.

 

Does anyone know why this would happen? It occurs in all programs when trying to print.

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ambaynes New Member
New Member

Re: Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

Anyone? I would love some help with this. I've tried all PCL driver options and they all have the same issue. I tried switching the print processor from the Xerox one to winprint RAW and it's still printing out the page.

 

The print server I'm building is Server 2008R2. 

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Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

Hello ambaynes,

 

The problem you are experiencing is an extra page with PDL code on every print out from GPD PCL6 5.152.8 on Server 2008 R2 to a CQ?

 

If you print the Test Page from the Driver (Local Install) on 2008R2, can you replicate the problem?

 

Can you capture a print to file and post the header to have a look at? If you have a file server you can upload the prn and send us the file.

Rgds

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endsight_suppor New Member
New Member

Re: Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

I am having the same issue with the ColorQube 9201 printer. I have attached a photo of the "banner" page that comes out with every print job.

 

We are mapped to our printers through a network share. I have the only 64bit computer (Win7) at the company and could not map to the printer through the share. I mapped my workstation directly to the printer and I have never gotten the page displayed below on my print jobs. I could go around to every workstation and reset the mapping to find the printer locally but this will take a long time (over 50 workstations).ColorQube_Coverpage_shrunk.jpg

 

The server with the printer share is running Windows Server 2008 w/ SP2 and we have a mix of XP and 7 32bit for all our workstations.

 

Please let me know if you need anymore information.

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salami New Member
New Member

Re: Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

same problem here...

solution is to disable banner sheet - in Printing Defaults (Advanced tab in printer properties).

and i also unchecked "Enable advanced printing features". don't know if is necessary to do both, but I did...

 

but this CQ drivers are a little strange. if i use pcl6 driver and try to print something (testpage for example), printer starts to belch sheets with random ascii symbols. something like, if you use ps driver and printer doesn't have it. but another plc driver on xrx page(marked as ColorQube_PCL_5.145.12.0_English) works fine for me -_-

 

CQ9203@winXP32

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guitahr New Member
New Member

Re: Extra page with @PJL info is printed with every print job on Xerox 8550 on Win 7

I am have a number of printers, 4500, 4600, and others that continue to print PJL code before printing the document.

It appears this happens from IE 9 and not from Firefox. 

Is there a recommended solution at this time?

We currently do not plan to change the browser available on our Citrix farm.

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