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kaika313 Valued Member
Valued Member

Extremely slow print

Product Name: Phaser 7800
Operating System: Windows 10 x64

Hi,

before starting: the printer is a Phaser 7800DN connected to a Windows 10x64 i7 64GB RAM computer, using latest PS driver 5.239.5.

Before this machine, an Epson AL C9200 connected via USB was used.

The problem is that the file that the printer must print are huge Publishers docs, some are for example 1,5GB with a lot of images and 200 pages. When printing to the old Epson using a PCL6 driver during the time windows spools the file and sends it to the printer this one starts to print after some minutes. It's not so fast but there's no delay between pages after first print comes out.

With Phaser 7800 and PS driver instead, spooling time increases drastically and after printing first 2-3 pages, it stops and after a minute or more it prints other 2-3 pages and so on...

So it takes hours to print this type of file.

Is there anything we can do to improve print speed? The main problem is the delay between pages!

Thank you

Kari

 

 

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5 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Extremely slow print

Hi kaika313,

Thank you for using the Support Forum. For slow printing if it is connected via USB please connect over the network.  If using a network connection, configure the port setting in the print driver to use the LPR protocol instead of the Raw protocol. Also check out the suggestions in this case for slow printing. If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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kaika313 Valued Member
Valued Member

Re: Extremely slow print

Hi CherylO-Xerox,

thank you.

I'm sorry but probably I've forgotten to mention that we are already using network connection set on 1Gb.

Also, we tried all the suggestions mentioned in other posts on this forum but with no success.

I'm aware that the files used are huge but seeing the difference with a "simpler" Epson Aculaser which I think is not of the same level makes me wonder why there's this difference.

The main problem is not I think the speed of the communication between the computer and the printer but the amount of time used by the printer when it has already received the job...

Thank you anyway

Kari

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Fabio Valued Advisor
Valued Advisor

Re: Extremely slow print

well, first of all, try the global PS driver instead

also, after the test, check how big your actual spool file is in size

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kaika313 Valued Member
Valued Member

Re: Extremely slow print

Thank you Fabio,

I will try with the Global PS driver.

As for the spool file, it becomes very big... about 5GB size...

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kaika313 Valued Member
Valued Member

Re: Extremely slow print

Thank you Fabio,

I will try with the Global PS driver.

As for the spool file, it becomes very big... about 5GB size...
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