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digitalprintplus Valued Member
Valued Member

Faded prints for blacks and cyan

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Product Name: Xerox Color C75 EFI Fiery Controller
Operating System: Windows 7

I'm getting faded prints now

First was just messy prints when I printed on heavy stock

We were printing some labels this morning and now are getting faded blacks and cyan 

Please see pic attached20180718_121314.jpg

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8 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Faded prints for blacks and cyan

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Your fuser is damaged or the paper isn't loaded correctly, the We Accept at the bottom is what happens when heavy stock is loaded as being lighter than it is, so the toner simply doesn't fuse.

So if the tray is loaded properly for the media, you will have to modify how the printer (Not the Fiery) handles it.

For that, follow the attached pdf, of course it is for Linen, so change as needed

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
digitalprintplus Valued Member
Valued Member

Re: Faded prints for blacks and cyan

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Wow
thanks much would give this a try and let you know how it goes.
We have also seen this with heavier stock so that may be the solution. The heavy stock paper stock you see that a lot on the black inks. The fuser is new and was happening before we changed the fuser but after the fiery went down (we think). Because we also had paper coming out with the curl. which we had to adjust and also booklets where one fold overlaps the other (still haven't been able to fix that yet).
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digitalprintplus Valued Member
Valued Member

Re: Faded prints for blacks and cyan

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ok i turned it up etc

getting this 

Think the fuser roller messed up there was a jam and we had to stip the fuser down to remove it so not sure the paper caused the mark u seeing in the middle

but at the ends you seeing the black toner not sticking to the paper

 

IMG-20180718-WA0023.jpeg

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digitalprintplus Valued Member
Valued Member

Re: Faded prints for blacks and cyan

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Here's red box printed same stock IMG-20180718-WA0035.jpeg

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Faded prints for blacks and cyan

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My guess is the fuser is damaged, it can't reasonably be a drum since it clearly has the banding through at least 2 colors according to your pictures.

The toner still isn't properly fused, and I have to assume you tried all the options in there. So the banding is certainly caused by a roller at some point post drums. And the unfused bit is certainly the fuser (I'm assuming this isn't garbage paper or a high humidity environment)

Possibly fiery or gabiene will pop into this thread and add their expertise (I'm more of a Software guy, they seem to know the hardware bits)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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digitalprintplus Valued Member
Valued Member

Re: Faded prints for blacks and cyan

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Thanks.
Yep it's good paper. 120lb stock
We only get that toner not fused issue when we print on heavy stock, basically anything over100lb.
The fuser practically new it's on 61%, been having that with old fuser. I know the marks now coming from fuser roller so that I will change. The fusing issue though guess will wait for feedback from others
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gabiene Occasional Advisor
Occasional Advisor

Re: Faded prints for blacks and cyan

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Hi,

I confirm it is abuot the fuser.

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digitalprintplus Valued Member
Valued Member

Re: Faded prints for blacks and cyan

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Thing though the fuse is new.
I'm buying a new roller to sort the mark we are getting in the centre but the toner mishaps on the end. Dont know about that.
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