cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Failed to fetch the printer capabilites of "Xerox ColorQube 8570DN" printer

Hi,

I m getting an error message when trying to fetch the printer capabilities of "Xerox ColorQube 8570DN" printer using PTGetPrintCapabilities() Win32 API. The same code is working fine for olther printers.

 

Error message:

An unexpected error occurred in print driver. Close the current driver window and retry the operation.
044:000:0333

 

Xerox driver version: "5.167.12.0N 2010.09.17".

 

Can anyone please let me know what might me causing this problem?

0 Kudos
3 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Failed to fetch the printer capabilites of "Xerox ColorQube 8570DN" printer

i think you better try an updated driver like the global 5.216.19

0 Kudos
Highlighted
New Member
New Member

Re: Failed to fetch the printer capabilites of "Xerox ColorQube 8570DN" printer

Can this issue be fixed without updating the driver?

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: Failed to fetch the printer capabilites of "Xerox ColorQube 8570DN" printer

well, you have to know if it works with a more recent driver, then you know its an error in the driver...

0 Kudos