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Valued Advisor
Valued Advisor

Re: False "Out of Paper" mes; will not print despite full tray

Hi LChoiSF, 

Thank you for using the Support Forum. Please see this forum post for the workarounds for this issue.  If they do not help please consider contacting your support centre and asking for Second Level support for further assistance..  

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False "Out of Paper" mes; will not print despite full tray

Product Name: Phaser 3330
Operating System: macOS 10.14 - Mojave

This issue is not new based on the numerous posts regarding the same. Xerox has known about this for nearly a year if not longer. It would be nice if they could please post the solution(s).

I am providing a detailed description of what happens during the error. I hope this helps.

Status before sending a print job:

  • Printer Status (in system preferences): Out of Paper
  • Physical Paper Tray: Full 
  • Paper Size (selected in Control Panel and Printer Driver: Letter
  • Physical Paper Size: Letter

When a job is sent to the printer queue:

  1. The printer initiates the cycle for 2-3 sec.; however, no paper feed or other motor functions occur.
  2. The printer driver does not indicate that there's any problem with the job.
  3. The control panel's arrow buttons are lit with rotating blue light, and the display shows a row of boxes signaling as if there was a job in progress. NOTE: The control panel display does not show an Out of Paper message. 
  4. After 5 to 8 sec., the control panel display and blue lights turn off, and the green on/off button is lit.
  5. The print job is not listed in the printer queue.

The various similar posts suggest that this is not printer model or user platform dependent. The problem appears to have started spontaneously and has since been constant.

Troubleshooting steps:

  1. Rebooted computer and printer,
  2. Reinstalled drivers,
  3. Verified exact paper size and orientation,
  4. Replaced paper stock,
  5. Verified configuration in the browser-based interface,
  6. Sent print jobs from various applications, and
  7. Tested in Mac OS and WIndows;

however, the problem persists.

Please advise.

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