Fault Error 392.671.00

[Marcolin]

Did you get your problem solve

[NaFisTech]

Excellent, thanks for the info. I said I felt the gear in the black drum felt like the seized up. I will contact customer and let him know. I will reach back with the results.

[GabiE-Xerox]

392-315 ATC Fail K. Hope to be black drum cartridge. If is not from drum module is from main drive motor and you will need a tech to replace it.

Good luck!

[NaFisTech]

319.410.03

392.315.00

389.610.00

389.612.00

389.603.00

389.601.00

392.660.00

319.410.03

392.315.00

389.610.00

389.612.00

389.603.00

These all were happening within a few minutes of me being there end of the call. These are the two pages i took pictures of. Im sure some are door open or basic, but some of these were throwing the error then requiring turn off/on the machine to recover. Which stand out and where seems to be the major issue? Thank you.

[GabiE-Xerox]

Sorry, but I cannot see your photos. Describe here please the fault codes (from Fault History of the machine) and I will try to help you.

[NaFisTech]

392.671 fault code was the original post error code.

below i posted 2 photos links or the most recent fault codes presenting on the machine.

This post was the only similar message that I received, not the actual fault code. If you could please review and see where maybe my specific code is directing a problem.

https://photos.google.com/photo/AF1QipOk4sjb8HKlK3yQ1FgLmlaVldn_gpaVz3dk537Y

https://photos.google.com/photo/AF1QipNdfAmkzcwZxxfaE6EULamYmFAfH_0WQ97Q5B8u

[GabiE-Xerox]

392-671 ADC Patch Fail on Magenta. Replace Magenta drum cartridge (not toner) and if this will not solve the issue it could be the developer drive motor.

[NaFisTech]

Hello, my apologies the model number is a WC 7225. The copier is for sure a color unit. Also I was onsite to take a  look at the copier, it did appear the Black drum gears were having trouble rotating compared to the others. Their Yellow and Magenta toners were very low and I swap them for new toners but it did not help. I am thinking the IBT or the black drum. Let me know your thoughts.

[GabiE-Xerox]

Hi,

Just color machines have an IBT. 5335 is B/W. 

Try to replace the drum cartridge and if this did not solve your issue it is possible to have a toner dispensing problem and for this you will need a tech.

Here on the forum you will not find a service manual.

Gabi

[NaFisTech]

Similar Issue I belive the IBT may need to be replaced. Sqeaking sounds, sometimes sounds like a cry, WC5335.

fault code 392.660.00

any help would great!

also where could i collect the service manual with listed fault codes, etc.

or is this the only way to troubleshoot..