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bingershow New Member
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Fault Error 392.671.00

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Product Name: Xerox Workcentre 6655

After a large print job I'm getting a System Error: Power Off then On Notify System Administrator.    The fault history show fault: 392.671.00.  What could be the problem? 

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11 Replies
gabiene Advisor
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Re: Fault Error 392.671.00

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Hi,

You must clean very well ADC sensor in back of the printer under the Belt Transfer.

 

Gabi

bingershow New Member
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Re: Fault Error 392.671.00

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This worked!!  Thank you!

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NaFisTech New Member
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Re: Fault Error 392.671.00

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Similar Issue I belive the IBT may need to be replaced. Sqeaking sounds, sometimes sounds like a cry, WC5335.

fault code 392.660.00

any help would great!

also where could i collect the service manual with listed fault codes, etc.

or is this the only way to troubleshoot..

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gabiene Advisor
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Re: Fault Error 392.671.00

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Hi,

Just color machines have an IBT. 5335 is B/W. 

Try to replace the drum cartridge and if this did not solve your issue it is possible to have a toner dispensing problem and for this you will need a tech.

Here on the forum you will not find a service manual. Try to find on Google.

 

Gabi

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NaFisTech New Member
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Re: Fault Error 392.671.00

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Hello, my apologies the model number is a WC 7225. The copier is for sure a color unit. Also I was onsite to take a  look at the copier, it did appear the Black drum gears were having trouble rotating compared to the others. Their Yellow and Magenta toners were very low and I swap them for new toners but it did not help. I am thinking the IBT or the black drum. Let me know your thoughts.

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gabiene Advisor
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Re: Fault Error 392.671.00

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392-671 ADC Patch Fail on Magenta. Replace Magenta drum cartridge (not toner) and if this will not solve the issue it could be the developer drive motor.

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NaFisTech New Member
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Re: Fault Error 392.671.00

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392.671 fault code was the original post error code.

below i posted 2 photos links or the most recent fault codes presenting on the machine.

This post was the only similar message that I received, not the actual fault code. If you could please review and see where maybe my specific code is directing a problem.

 

 

https://photos.google.com/photo/AF1QipOk4sjb8HKlK3yQ1FgLmlaVldn_gpaVz3dk537Y

https://photos.google.com/photo/AF1QipNdfAmkzcwZxxfaE6EULamYmFAfH_0WQ97Q5B8u

 

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gabiene Advisor
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Re: Fault Error 392.671.00

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Sorry, but I cannot see your photos. Describe here please the fault codes (from Fault History of the machine) and I will try to help you.

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NaFisTech New Member
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Re: Fault Error 392.671.00

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319.410.03

392.315.00

389.610.00

389.612.00

389.603.00

389.601.00

392.660.00

319.410.03

392.315.00

389.610.00

389.612.00

389.603.00

These all were happening within a few minutes of me being there end of the call. These are the two pages i took pictures of. Im sure some are door open or basic, but some of these were throwing the error then requiring turn off/on the machine to recover. Which stand out and where seems to be the major issue? Thank you.

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