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Fault code 062-380

Product Name: Versalink C405DN
Operating System: Windows 10

I'm getting fault code 062-380 (fuser fault). I turn the printer on and off and I re-position the fuser. Does not help. But the strange thing is that the startup page prints fine when I turn the printer back on, and often the documents I send to print unsuccessfully during a session will print fine when I turn the printer back on, but then the printer won't print after that because of the fault code. I'm finding nothing on this site that even begins to help. All advice welcomed!

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4 Replies
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Technical Escalation User
Technical Escalation User

Re: Fault code 062-380

You need to call Xerox and put it up for service. 

The fault code you listed means scanner error. It did not detect enough light from the lamp. This generally means the scanner needs to be replaced. 

The fuser fault is a different fault. It begins with 010-XXX and is fixed by replacing the fuser. 

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New Member
New Member

Re: Fault code 062-380

buenos días a mi  multinacional   versalink c405 dn le cambie toner  pero al momento de encenderla me marco este error 062-380 si salen las impresiones pero en pantalla esta encendida la luz roja. 

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New Member
New Member

Re: Fault code 062-380

Le cambie los toner a mi multifucional versalink C405DN es una impresora nueva solo remplace los toner de fabrica y al encenderla me marco este error 062-380 y en la pantalla me marca la luz roja. saca impresiones pero es molesto esta falla y quiero saber porque este error. 

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Valued Advisor
Valued Advisor

Re: Fault code 062-380

Hi,

062-380 the scanner is defective and need to be replaced, so if the printer is under warranty claim it.

 

Gabi

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