Forget your trials to fix this fault. According to Xerox support message it means either scanner lamp error or CCD error. In my case, the device does only print, but do not scann or coppy although the scanner is ok. All suggested measures for the user cannot resolve this fault. Since the printer is 2 years old and the warranty terminates after only 1 year, I ordered the manufacturer service for a claimed fixed price of 464,10 €- for a printer value of 293,28 € net. After exausting discussions with Xerox Germany and Bulgaria they agreed to any appropiriate reduced price below the printer price- in case of success.
The service tried every measure on site, replaced all suspicious parts without any positive result. The printer ist still half defect, it only prints. The service guy told me, that he didn`t expect to fix the fault, but Xerox always runs this procedure, independently of the expected result.
Although the printer could not be repaired by the factory service, I received an invoice of full price of 464,10 € from Grait Britain. Of course, I refused the invoice by written letter and informed all other involved service sites in Germany and Bulgaria, which did not know from each other about the state of the drama. After few days, I got a reminder, which I refused, and a bit later I got an offer of reduced demand of 141,50 €. Of course, I never will pay for zero success and at least half a day of own expenditure. For sure, this was the last Xerox device I ever bought.
This nice story shall assist your considerations.
