cancel
Showing results for 
Search instead for 
Did you mean: 
gotta_try
New Member
New Member

Feed Roller - Not pulling paper

Product Name: WorkCenter 6515
Operating System: Windows 10

The feed rollers on Tray 1 spin, but catch no paper, and machine gives paper jam error.

Do these feed rollers just stop working? Machine has 6700 impressions

Can't get it to pull any paper...all of a sudden

Ideas welcome.

Best

0 Kudos
1 Reply
CherylO-Xerox
Community Manager
Community Manager

Re: Feed Roller - Not pulling paper

Hi gotta_try, 

Thank you for using the Support Forum. Please make sure you are using paper that is within the specifications for the machine.  Try different paper. Wipe the feed rollers with a clean damp (not dripping) cloth to remove debris from the rollers. If it still does not feed consider replacing the feed rollers, you can order and replace them yourself.  If none of this helps please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!