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iroiro
New Member
New Member

Fiery get stuck when selecting half-fold

Product Name: Xerox Versant 180 Press
Operating System: Windows 8

We are trying to make folders. When printing normal, everything is OK. But when try to run the same job, but add "Half-fold" in fold style, Fiery hangs in processing. If file is done "Process and hold", it stays in "Printing" with status "Waiting". If I deselect "Half-fold", it prints again as normal.


Any suggestion to solve this?

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3 Replies
CherylO-Xerox
Community Manager
Community Manager

Re: Fiery get stuck when selecting half-fold

Hi iroiro, 

Thank you for using the Support Forum. Please take a look at the article in the online support for your product titled Apply the fold and staple positions and make sure you are following all the steps.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

CathyO-Xerox
Community Manager
Community Manager

Re: Fiery get stuck when selecting half-fold

Hello iroiro,

I am not sure what this could be. I searched the Support page and found a few articles on how to set up folding. Maybe if you take a look at these you may find something helpful to resolve your issue.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
iroiro
New Member
New Member

Re: Fiery get stuck when selecting half-fold

The problem was solved. But unknown how.

Found one error where the message was paper jam. But the jam was removed.
Then we opened all modules after printer. Emptied bins for top and footer trim and front edge trim on the squarefolder. Then open all handles and closed them again. After that it worked as normal.
But it was a strange behavior.