I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.
Thanks, TammyL-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!
I had issues getting this user back able to print - accounting code window wouldn't come up after his OS update. Installing the version 5.11.2(2379) driver from Xerox Support got that window popping up again, but anything we try to print fails with 'Filter failed'