Showing results for 
Search instead for 
Did you mean: 
2 Replies

Re: Firmware Update: Undocumented behavior

I have tried updating my 8580 and it just keeps going in a loop of saying it is applying the Firmware update - printing reports and then starting it again.  Not sure if it is best to just unplug as it warns you not to interrupt it.  Very frustrating :-(

0 Kudos
Valued Advisor
Valued Advisor

Re: Firmware Update: Undocumented behavior

Hi Salvo,

Thank you for using the Support Forum. Thank you for letting us know what worked for you.  This information will help others. 


Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos

Firmware Update: Undocumented behavior

Product Name: Other - specify product in post

I updated my ColorQube 8580dn from Factory Original (System 1.3.8.P / OS 10.52 / PS 4.5.0 / Eng 26.P1.4.5.0 / Net to the latest available (System 1.3.8.P / OS 10.80 / PS 4.19.0 / Eng 26.P1.4.19.0 / Net  I uploaded a local driver file ( copy.  The printer successfully applied the update and then the control panel displayed the following: 

  • Firmware update complete
  • Restarting the printer...

whereupon it hung at that display for over fifteen minutes.  After I had concluded that it was hung, I searched for related information on Xerox online support as well as Googled for outside references.  I found nothing. 


Referencing the User Guide, I found information for "Restarting the printer" on pages 128-129.  After determining that the control panel was unresponsive, I opted to use the Power Switch.  The printer powered off without displaying the option for me to select Standard Shutdown. 


I gave it a couple of minutes before I powered it back on.  Fortunately, the printer powered up without issue.  And, my firmware update effort was successful, albeit the process was slightly different than documented. 

ColorQube 8580dn | Snow Leopard
System 1.3.8.P / OS 10.80 / PS 4.19.0 / Eng 26.P1.4.19.0 / Net
0 Kudos