Firmware required

[CarlosV]

I wrote a new post yesterday about my problem, with screenshoot, links and all necesary.

The post is here: https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/Firmware-upgrade-failure-Trying-install-a...

Thank you very much.

[shervin zargham]

Hello 

please share a screen from the file you downloaded that i make sure it is correct 

Please also share the screen from the Error you encounter on the machine 

[CarlosV]

Hello.

I found a ALTBOOT firmware for my Xerox Altalink C8170 on official website of Xerox:

https://www.support.xerox.com/en-us/product/altalink-c8100-series/content/153827

I prepared an USB with a folder ALTBOOT, and inside their, a empty file called "FORCED_UPGRADE" and .dlm firmware file.

But when installation starts, I obtain the error: "Installation package has mismatch firmware. Please retry software installation".

I can´t find a firmware ALTBOOT for mi Altalink C8170. Anyone can tell me where is it?

Thanks a lot.

[shervin zargham]

Hello

Yes it is strange, as the reuired sotware is avilable on web site for all other models except the C81xx. However thank you so much for your try. 

Thanks,

Shervin 

[CathyO-Xerox]

Hello Shervin,

I cannot find what you are looking for, however, I did find the Security page for your device. If it is not there, you can submit a support request there to the Security department and someone can help you.

[shervin zargham]

Dear all, 

I need the firmware for the Xerox Altalink C8145 using Altboot in USB flash, however, in Xerox website there are only the versions which can be installed on machine using the web service of the machine. 

Also before there was a link in security tab of xerox website which provided us an excel file for different version firmwares called cert_Software_Release_Quick_Lookup_Table, but I can not find it in Xerox web site any more. 

Any help in this regard would be highly appricaited. 

Many Thanks, 

Shervin Zargham