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1 Reply
CathyO-Xerox
Community Manager
Community Manager
‎03-24-2023 01:34 PM

Re: Firmware update check has never worked

Hello DavidM-MSI,

It sounds like you have two problems so here are some articles that may help you:

How To Enable or Disable the Remote Services Option

Remote Services Error Message

Remote Services Configuration Considerations

How To Update the Printer's Software (Firmware)

 

Thanks,
CathyO-Xerox
Community Manager

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DavidM-MSI
New Member
New Member
‎03-22-2023 12:06 PM

Firmware update check has never worked

Product Name: VersaLink C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10

Our pair of 7020 printers are connected by copper Ethernet to a LAN and are pingable and have the correct DNS settings (IP V4) but despite being set to 'auto check weekly' have never connecetd to Xerox. If I try by hand I too fail to connect and get a 'connection failed, try later' msg.

Can anyone suggest what is going on and how best to update the firmware?

 

TiA

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