Re: Firmware update fails

CathyO-Xerox · ‎11-28-2022

Hello andreaspost,

This is all I can find on the error:

I don't know what that error means exactly so I would recommend you call Support for more assistance: 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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andreaspost · ‎11-25-2022

When trying to update firmware from v56.59.1 to v56.64.11 (firmware file: "566411_VL_C7000_E.bin")/v56.69.51 via webgui/download via webgui/download via Windows Firmware Updade Tool (USB or network) it fails all the time.

Via Windows Firmware Update Tool - USB:

Via Windows Firmware Update Tool - network:

When trying via display on printer error occurs:
"SOFTWARE UPGRADE FAILED 017-759"

Please help with a fixed firmware update.