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CathyO-Xerox
Community Manager
Community Manager
‎11-28-2022 09:56 AM

Re: Firmware update fails

Hello andreaspost,

This is all I can find on the error:

 


fc.PNG

I don't know what that error means exactly so I would recommend you call Support for more assistance: 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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andreaspost
New Member
New Member
‎11-25-2022 10:41 AM

Firmware update fails

Product Name: VersaLink C7000 Printer
Operating System: Windows 11

When trying to update firmware from v56.59.1 to v56.64.11 (firmware file: "566411_VL_C7000_E.bin")/v56.69.51 via webgui/download via webgui/download via Windows Firmware Updade Tool (USB or network) it fails all the time. 

Via Windows Firmware Update Tool - USB:
2022-11-25_14h10_12.png

Via Windows Firmware Update Tool - network:
2022-11-25_14h35_28.png

2022-11-25_14h36_17.png

When trying via display on printer error occurs:
"SOFTWARE UPGRADE FAILED 017-759"

Please help with a fixed firmware update.

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