Firmware will not update from 38.51.71 - can not find bridge version

[George850650-XRXN]

Hello,

Here is the link to the Bridging Firmware v38.59.1 for the VersaLink B405.

https://www.support.xerox.com/en-us/product/versalink-b405/content/147716?language=en&platform=win10...

 I hope this helps.

[CathyO-Xerox]

Hello there,

I would recommend calling Support to have them walk you through the steps: 1-800-821-2797

[Ebycolisp-Semilancea]

Greetings, 

I just purchased this printer and can not get the firmware to update. 

Goal Update firmware from 38.51.71 to 38.71.21. 

Steps I have tried:

1. Set DNS 8.8.8.8 -- When I did this and ran the check for updates process the system reported "There are no updates available"

2. I downloaded 38.71.21 however it will not install because I first need to install a bridge version

The bridge version would be OS 38.59.1 

However, I can not find this firmware version on Xerox's website. 

______________

Before upgrading to the new firmware 61.1 and higher, you must be sure the device has a version that can read the encrypted files. If you attempt to install the encrypted file on a version older than the bridge release, it will fail and you will need to power the device off and back on to recover.

B400/405, C400/405, B600-B615 & C500-615 Upgrade paths:

A. At a release prior to xx.54.21

1. Install Bridge version xx.59.1

2. Install Encrypted version xx.61.1 (or higher)

B. At release xx.54.21 - xx.59.1

1. Install Encrypted version xx.61.1 (or higher)

______________________________________

Given this information what do you think is the best way to get his printer updated to the current firmware version of 38.71.21?

Thanks, ~ B