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Mcorrera New Member
New Member

GREY FRAME ON PRINTING

Product Name: VersaLink® C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10 x64

Hi,

i have a problem with the printing from Versalink C7025.

The MFP creates grey corner in parts as tables, heading, titles etc.

The same problem happens by printing from word, outlook, pdf ecc.

I attach the defect found around the sender's name and in the "box" of recipients, date etc.

foto difetto.jpg

Thank You

 

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4 Replies
Mohammad_armouti Frequent Contributor
Frequent Contributor

Re: GREY FRAME ON PRINTING

Hi,


we can help you more " me and the Guys here"  if you can reload the attached again since it showing nothing 

" try with internet explorer " 

 

Regards,

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Mcorrera New Member
New Member

Re: GREY FRAME ON PRINTING

Can you see it now?

foto difetto.jpg

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: GREY FRAME ON PRINTING

Those shadows come from Transparencies (Printers know there is something there, occasionally they print a shadow box because they can't interpret something invisible)

There is no fixing it if you are using the Microsoft Class driver (Default for Windows 10)

The Xerox driver afaik doesn't do this, but if it does, you can just match these settings here and it should go away. (PS and PCL side by side for reference)

1.JPG

 

In the future, please black out phone/fax/email information.

If my post isn't relevant, please post your driver details and it would be helpful if you could supply a pdf that replicates the issue so I can print it in-house and troubleshoot

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
Mcorrera New Member
New Member

Re: GREY FRAME ON PRINTING

Hi Joe,

thank you for your reply but the "print optimization" not resolve the problem, i had already tried it.

The problem is only present on that computer, another with the same features and system prints correctly.

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