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RuiC-Xerox
Technical Escalation User
Technical Escalation User

Re: Global PS Driver - corrupting

Judging by your image I would say the driver is not even picking up the printer settings... even when pointing the printer model.

 

I have also noticed that the printer you are working with is D110. To be honest I am not familiar with this model, as I work with european models, nevertheless running a quick search on Xerox global I can not find the GPD reference on this printer.

I base my argument on the fact that:

  1. Can not find the printer on the compatible products list for the global print driver
  2. On the printer product page, the GPD is not available for download from the driver list. The drivers available are dedicated drivers for the product.

Obviously it is recognized by the GPD because its part of the listed printers, but I just wonder if this will provide full functionality..

 

If you install the dedicated driver do you have the same problems?

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paulf
Member
Member

Re: Global PS Driver - corrupting

Well this occurs on every model - 4250, 5755 and now the D110. The weird thing is the D110 doesn't even use the GPD.

 

Could this be a server 2008 issue? This is the first time we've decided to distribute printers via group policy vs simple scripts. The scripts were always a bit of an issue and GP just made sense, but this issue is causing us a lot of grief.

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RuiC-Xerox
Technical Escalation User
Technical Escalation User

Re: Global PS Driver - corrupting

Paulf, 

not sure this counts as help.. but I have just done an instalation and config on my environment... Please take a look a the video.

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paulf
Member
Member

Re: Global PS Driver - corrupting

It seems the issue occurs due to pushing the printers out via Group Policy. They work for a few days, then "something" happens to corrupt the driver. Oddly enough it only happens to a select few users. Sometimes it happens once and deleting/reconnecting fixes it. Other users, one comes to mind in particular, it happens ALL the time. I don't get it.

 

We used to push out printers via user scripts and it worked fine. However it's tougher to manage that way.

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RuiC-Xerox
Technical Escalation User
Technical Escalation User

Re: Global PS Driver - corrupting

Right... Can you do quick test... When this happens I suppose that even if the user logs off and on the same happens.. There is no change..

So can you try running gpupdate /force. Let me know if this fixes, even if temporarely reinstates the printer settings..

Another question, on the server where printer is installed localy.. Those this happens?
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leifers
New Member
New Member

Re: Global PS Driver - corrupting

Was there ever a solution?

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paulf
Member
Member

Re: Global PS Driver - corrupting

I don't know if windows updates or server updates fixed it, but the issue went away on it's own.

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