We Can't print in colour without ticking B&W in print preferences, we're on windows 10 MS EDGE, xerox drivers 558.1300.0.0PCL 5469.900.0.0 PCL6
ok, tested it quicly
installed driver on a server, shared to my laptop, no issue anymore
so it seems it was a driver issue after all :(
Latest Win 10 update from Microsoft fixes the issue. (KB4051963)
Maybe reinstallation of print queue would be required if the issue was still alive in rare cases.
seems not xerox related, some more info :
Problem: In Win 10, Win 2012 sharing environment, MS Edge Preview crashes when printing with the Xerox PS driver. The error displayed is "An unexpected error occurred in the print driver. Close the current driver window and retry the operation. 045:000:0513"
Steps to Replicate:
1. On a Win 2012 (or R2) Server install with X-GPD 5.548.8.0 PS and create a print queue.
2. On a Windows 10 build 1709 with latest MS Edge Version 41.16299.15.0
Note: This build is sometimes referred to as the Microsoft "Fall Creators Update."
3 Share this print queue
4. Print from MS Edge
5. The Preview of MS Edge runs in a circle, and then a error is displayed.
"An unexpected error occurred in the print driver. Close the current driver window and retry the operation. 045:000:0513"
Engineering has investigated this escalation, and are declining it because it is a Microsoft application issue. Microsoft is working the issue and provided Xerox a Microsoft Internal ticket number (14165566). Microsoft has stated the issue is in relation to Microsoft Pscript and Unidrv files. This directly breaks printing via Point and Print.
In addition to the Microsoft addressing this problem, Xerox is also making modifications to the print driver to handle this crash more gracefully.