We are encountering two problems with the PS Global Print Driver 5.585.13.0 under Windows 10 1709 :
1) When printing multiple copies of any PDF file from Acrobat DC 18.011.20035 on a WorkCentre 7845, only one copy is printed. Using the older PS driver version 5.433.16.0, multiple copies print as expected.
2) When printing a Tabloid 11" x 17" PDF file on a Phaser 7500, even if the size is set correctly in Acrobat DC's print dialog, it must also be changed in the Properties tab of the printer as well to come out in the correct size. When using the older PS 5.113.12 driver, everything prints automatically in the right size and from the proper tray.
We would like to know when is an update of the Global Print Driver planned that will fix these issues not present with your older drivers?
Solved! Go to Solution.
You would have to call in and have the issue reported in order to expect a fix. (Spar process)
This is a peer to peer forum.
I just tried and cannot replicate using the exact same setup. I'm wondering now if the port can have an issue, because I manually installed with a Standard TCP/IP port. That or my Windows version is newer (I'm on the Insider Preview)
Have a look at my attached "Print to File"
***Note*** I am unable to replicate this behavior using the information you provided, therefore this appears to be a break and fix issue.
Things to try;
In all cases where you see Discovery it means Xerox 2nd level support needs to be engaged officially (Call Xerox)
ok, gonna do some testing next week on our affected customer, where we needed to change to PCL
keep you posted
i also notice version is out : X-GPD_5.585.13.3
I haven't tried it, but I couldn't replicate the problem on the 5.585.13.0 so updating mine won't change things for me.
But here are the 5.585.13.3 links for you guys to have a go at.