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BSOD2600 Member
Member

Global driver 5.185.42 preventing user profile from unloading successfully

We're still on XP SP3 and use UPClean 1.63d to assist with user profile loggoff issues.  I've noticed that the Xerox Global driver 5.185.42 PS x86 is causing LOTS of issues during a user's log off.  I harvested the event logs from 100+ PCs and practially all of them are logging the following type of event regularly.  This is causing problems with Windows NOT saving the user's profile settigns (e.g. deskop customizations, point and print printers, etc).

 

1) Is this a known problem?

2) Is there an ETA when the next global driver will be released?

3) Below is a sample of the upclean event log entry demonstrating the problem:

 

Event Type:	Information
Event Source:	UPHClean
Event Category:	None
Event ID:	1401
Date:		6/17/2011
Time:		12:44:40 PM
User:		AMC\jsmith 
Computer:	U-ABC-C119
Description:
The following handles in user profile hive AMC\jsmith (S-1-5-21-979574506-308041224-658320111-38334) have been remapped because they were preventing the profile from unloading successfully: 
 
winlogon.exe (744)
  HKCU\Software\Xerox (0x7bc)
  HKCU\Software (0x964)
  HKCU\Software\Policies (0x9b4)
  HKCU\Software\Xerox (0x9d8)
  HKCU\Software\Xerox (0xb04)
  HKCU\Software\Xerox (0xb0c)
  HKCU\Software\Xerox (0xb44)
  HKCU\Software\Xerox (0xb48)
  HKCU\Software\Xerox (0xb4c)
  HKCU\Software\Xerox\PrinterDriver\V5.0\NamedSettings\UNIV (0xb50)
  HKCU\Software\Xerox\PrinterDriver\V5.0\ApplicationDefaults\UNIV (0xb54)
  HKCU\Software\Xerox (0xb58)
  HKCU\Software\Xerox (0xb5c)
  HKCU\Software\Xerox (0xb60)
  HKCU\Software\Xerox (0xb64)
  HKCU\Software\Xerox (0xb68)
  HKCU\Software\Xerox\PrinterDriver\V5.0\NamedSettings\UNIV (0xb6c)
  HKCU\Software\Xerox (0xb74)
  HKCU\Software\Xerox\PrinterDriver\V5.0\ApplicationDefaults\UNIV (0xb78)
  HKCU\Software\Xerox (0xb80)
  HKCU\Software\Xerox (0xc60)
  HKCU\Software\Xerox (0xc64)
  HKCU\Software\Xerox (0xc68)
  HKCU\Software\Xerox (0xc6c)
  HKCU\Software\Xerox (0xc70)
  HKCU\Software\Xerox (0xc74)
  HKCU\Software\Xerox (0xc78)
  HKCU\Software\Xerox (0xc7c)
  HKCU\Software\Xerox (0xc80)
  HKCU\Software\Xerox (0xc84)
  HKCU\Software\Xerox (0xc88)
  HKCU\Software\Xerox (0xc8c)
  HKCU\Software\Xerox (0xc94)
  HKCU\Software\Xerox (0xc9c)
  HKCU\Software\Xerox (0xca0)
  HKCU\Software\Xerox (0xca4)
  HKCU\Software\Xerox (0xca8)
  HKCU\Software\Xerox (0xcac)
  HKCU\Software\Xerox (0xcb0)
  HKCU\Software\Xerox (0xcb4)
  HKCU\Software\Xerox (0xcb8)
  HKCU\Software\Xerox (0xcbc)
  HKCU\Software\Xerox (0xcc0)
  HKCU\Software\Xerox (0xcc4)
  HKCU\Software\Xerox (0xcc8)
  HKCU\Software\Xerox (0xccc)
  HKCU\Software\Xerox (0xcd0)
  HKCU\Software\Xerox (0xcd4)
  HKCU\Software\Xerox (0xcd8)
  HKCU\Software\Xerox (0xcdc)
  HKCU\Software\Xerox (0xcfc)
  HKCU\Software\Xerox (0xd00)
  HKCU\Software\Xerox (0xd04)
  HKCU\Software\Xerox (0xd08)
  HKCU\Software\Xerox (0xd0c)
  HKCU\Software\Xerox (0xd10)
  HKCU\Software\Xerox (0xd14)
  HKCU\Software\Xerox (0xd18)
  HKCU\Software\Xerox (0xd1c)
  HKCU\Software\Xerox (0xd20)
  HKCU\Software\Xerox (0xd28)
  HKCU\Software\Xerox (0xd2c)
  HKCU\Software\Xerox (0xd30)
  HKCU\Software\Xerox (0xd34)
  HKCU\Software\Xerox (0xd38)
  HKCU\Software\Xerox (0xd3c)
  HKCU\Software\Xerox (0xd40)
  HKCU\Software\Xerox (0xd44)
  HKCU\Software\Xerox (0xd48)
  HKCU\Software\Xerox (0xd4c)
  HKCU\Software\Xerox (0xd50)
  HKCU\Software\Xerox (0xd54)
  HKCU\Software\Xerox (0xd58)
  HKCU\Software\Xerox (0xd5c)
  HKCU\Software\Xerox (0xd60)
  HKCU\Software\Xerox (0xd64)
  HKCU\Software\Xerox (0xd68)
  HKCU\Software\Xerox (0xd6c)
  HKCU\Software\Xerox (0xd70)
  HKCU\Software\Xerox (0xd74)
  HKCU\Software\Xerox (0xd78)
  HKCU\Software\Xerox (0xd7c)
  HKCU\Software\Xerox (0xd80)

 

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Fabio Valued Advisor
Valued Advisor

Re: Global driver 5.185.42 preventing user profile from unloading successfully

there is a new .5.185.44 version released 2 weeks ago , but you have to call support to obtain it... it fixes leaks in citrix systems.

 

Maybe it will resolve your problem also ? pls gives us feedback

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