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Glossy paper has horizontal bars

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Product Name: PrimeLink C9070
Operating System: macOS 10.15 Catalina

I'm trying to print color images on glossy 11x17 paper. It is Xerox 3R11455: 100lb coated 140 g/m2. I am getting horizontal bars across the page every couple of inches which indicates to me its a roller mark of some kind.

Regular paper works ok, it is just the glossy / coated paper that is doing this. I have tried setting the paper type as 'coated 1' and 'coated 2'. I will attach a photo. 

Can anyone help?

 

color print bars.jpg

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Valued Advisor
Valued Advisor

Re: Glossy paper has horizontal bars

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Hi,

It could be from fuser. Check the fuser roll.

 

Gabi

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New Member

Re: Glossy paper has horizontal bars

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I checked the fuser. Looks like that is the problem, there is a wrinkle on it. (photo attached). Is it done for?

It is only 5 months old, very light usage. What would cause that?

thanks

 

fuser bump.jpg

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Valued Advisor
Valued Advisor

Re: Glossy paper has horizontal bars

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Hi,

Fuser coating is very sensitive. It could be from a jammed paper, from the format of the paper and weight (the perfect format for use is SRA3), or from an improper eliminating of a jammed paper.

 

Gabi