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Kokesh New Member
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Google Cloud Print Device offline (sleeping)

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Product Name: Phaser 6510
Operating System: Windows 10 x64
My new 6510DN doesn't print with Google Cloud Print without local intervention. Device shows as Offline in GCP and print job stays spooled. Job gets printed after I print something locally and the printer wakes up from sleep, or when I power cycle the device.
Is there any way to make it wake up for Cloud Print jobs? This surely shouldn't be normal behavior.
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Analyst Nation Moderator Joe053204-xrx
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Re: Google Cloud Print Device offline (sleeping)

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That was a firmware glitch, try this update

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Joe.
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Kokesh New Member
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Re: Google Cloud Print Device offline (sleeping)

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I've updated the firmware, printer shows as online, but still not printing. Is it supoosed to print right away, or does the printer get jobs from the cloud in time intervals?
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Analyst Nation Moderator Joe053204-xrx
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Re: Google Cloud Print Device offline (sleeping)

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I would assume you need to wake the printer, but I am not sure to be honest.

Printers wake on a LAN because they are connected to via the PC, I'm not sure how Google sends the job.

I know on the AltaLink (Xerox) printers you can invoke it to look to Cloudprint for Jobs at the device in the Jobs app

33.JPG

so it is probably intentional. 6515/6510 is FujiXerox, I'm not sure how they would handle it. You may need to call Xerox and talk to 2nd level support

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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benbogart New Member
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Re: Google Cloud Print Device offline (sleeping)

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Is there a mac version of the installer.  The mac application has the bin file embedded in the package, and the latest firmware available in the driver downloads section is 64.31.81 which is showing the printer as offline in google cloud print.

We need this solution fast or I have to return the printer.  Our users are mostly on chromebooks.

We do not have a windows computer available for the firmware update but we do have a mac.

Thanks,

Ben

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Analyst Nation Moderator Joe053204-xrx
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Re: Google Cloud Print Device offline (sleeping)

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Mac installer is here

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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benbogart New Member
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Re: Google Cloud Print Device offline (sleeping)

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The installer you linked is for the Xerox WorkCentre 6515.  This thread is about and my printer is the Phaser 6510.  Can you supply the correct firmware installer?

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Analyst Nation Moderator Joe053204-xrx
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Re: Google Cloud Print Device offline (sleeping)

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Sorry, fixed the link

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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benbogart New Member
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Re: Google Cloud Print Device offline (sleeping)

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That solved the cloudprint problem.  It now shows as active.

I will open a new support thread for this, but on the first print after fixing this problem I now see a "Paper Jam" error but there is no paper jammed.  Web admin says, Paper Jam (077–909).

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