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PhilRootTax
New Member
New Member
‎10-17-2019 02:47 PM

Grabbing Paper

Product Name: Xerox 3045 NI
Operating System: macOS 10.14 - Mojave

We recently added a Xerox 3045 NI, and installed it to use with a Mac using MacOS10.14.  The problem is that when printing, the printer will, instead of just pulling one sheet of paper at a time, randomly pull 2 or even 3 extra sheets of paper.  Its almost as if the paper is sticking together, but that seems highly strange.  It doesn't seem to cause a jam, but the printer is also constantly telling me that I need to load the correct size of paper (8.5 x 11) into it, but of course, that's what I have in it anyway.  Any suggestions?

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CathyO-Xerox
Community Manager
Community Manager
‎10-21-2019 11:42 AM

Re: Grabbing Paper

Hello PhilRootTax,

Have you tried changing to a fresh reem of paper? Sometimes either dust or humidity can cause the paper to stick or the feed rollers to be dusty and not feed properly.

Thanks,
CathyO-Xerox
Community Manager

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alan.frth
Contributor
Contributor
‎10-23-2019 12:29 PM

Re: Grabbing Paper

Hi PhilRootTax,

To add another option to CathyO's response. Are you using the same paper you always have, or is it a different brand. Might try a different brand if it's the same.

Do you 'fan' the paper before putting it in the paper tray? That helps a lot!

Also, it may be where your paper is stored causing the issue.

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