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Had success with Ubuntu, RHEL7 not so great

Product Name: Xerox Print Services Manager
Operating System: Linux

We are using the XeroxOfficePrtDrv with our Ubuntu systems and it has been quite nice.

We have many RHEL7 machines too and would like to repeat the success, however when installing the Package on a RHEL7 box it fails as shown below:

Distributor ID: RedHatEnterpriseWorkstation
Description: Red Hat Enterprise Linux Workstation release 7.9 (Maipo)

Looking for help with getting this to work as well for RHEL as it does Ubuntu (20.04).

 

e.g. /opt/XeroxOffice/prtsys/xeroxofficequemgr: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by v5lib/libCommonAPI.

Full output:

===============================================================================================================================

 Package                   Arch           Version                    Repository                                           Size

===============================================================================================================================

Installing:

 XeroxOfficePrtDrv         x86_64         5.20.661.4684-1            /XeroxOfficev5Pkg-Linuxx86_64-5.20.661.4684          62 M

 

Transaction Summary

===============================================================================================================================

Install  1 Package

 

Total size: 62 M

Installed size: 62 M

Downloading packages:

Running transaction check

Running transaction test

Transaction test succeeded

Running transaction

  Installing : XeroxOfficePrtDrv-5.20.661.4684-1.x86_64                                                                    1/1

Detecting printing subsystem

/opt/XeroxOffice/prtsys/xeroxofficequemgr: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by /opt/XeroxOffice/prtsys/xeroxofficequemgr)

/opt/XeroxOffice/prtsys/xeroxofficequemgr: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by v5lib/libCommonAPI.so)

/opt/XeroxOffice/prtsys/xeroxofficequemgr: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by v5lib/libDatabase.so)

/opt/XeroxOffice/prtsys/xeroxofficequemgr: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.21' not found (required by v5lib/libOSInterface.so)

Registering man pages

Run xeroxofficeprtmgr as root to administer print queues

Loaded plugins: langpacks, product-id, subscription-manager

  Verifying  : XeroxOfficePrtDrv-5.20.661.4684-1.x86_64                                                                    1/1

 

Installed:

  XeroxOfficePrtDrv.x86_64 0:5.20.661.4684-1                                                                                  

 

Complete!

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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Had success with Ubuntu, RHEL7 not so great

Hi andrew_gaunt, 

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

 

Thanks,
CherylO-Xerox
Community Manager

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