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JSE New Member
New Member

Having problem configuring envelopes to print

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Product Name: Versalink c400/N Color Printer
Operating System: Windows 10 x64

Hello,

I was trying to configure the Versalink C400 Printer to print #10 envelopes.

I went into the bypass tray settings. I tried to change the setting from

8 1/2 X 11" setting to the #10 envelope setting there and when I press on Okay

a message comes up with "Envelope sizes are unavailable while a paper

other than envelope is selected". I have a #10 envelope inserted into

the bypass tray when trying to change the this setting but it won't

except the #10 envelope setting, it keeps going back to the 8/12 X11 setting!

How can I get this to work?

Thanks for your time and help!

Sincerely,

John Eline

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5 Replies
JSE New Member
New Member

Re: Having problem configuring envelopes to print

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Hello again,

Please send me a notice of your response to my Email address bellow:

jeline5608@earthlink.net

Thanks!

Sincerely,

John Eline

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Having problem configuring envelopes to print

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It will only feed one way, so rotate the envelope 90 degrees

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
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JSE New Member
New Member

Re: Having problem configuring envelopes to print

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Hi Joe,

On the open Bypass tray it shows a #10 Envelope to be inserted vertically. I

I put an envelope in vertically again & tried both ways. The Bypass window comes up

with 8 1/2 x 11 Plain White. When I change it to #10 Envelop Plain White I get

this same message: "Envelope sizes are unavailable while a paper

other than envelope is selected". As I said I changed to the #10 Envelope but this

change doesn't stick, it goes back to the 8 1/2 x 11 setting. I had the #10

envelope in the Bypass tray when trying to make this change!

Is there anything I can do to make this work!!

Sincerely,

John Eline

jeline5608@earthlink.net

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Having problem configuring envelopes to print

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You are changing the size(1) and type(2) right?

1.JPG

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
JSE New Member
New Member

Re: Having problem configuring envelopes to print (SOLVED)

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Hi Joe,

I just wanted to let you know the problem I had printing Envelopes

has been solved! I didn't realize the item under the #10 Envelope

setting had to be changed to "Envelope". Once I did that the

Envelope printed fine!

I've had this printer for a short time and I'm still getting used

to it.

Thanks again for your help!!

Sincerely,

John Eline

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