Having problem configuring envelopes to print

[JSE]

Hello,

I was trying to configure the Versalink C400 Printer to print #10 envelopes.

I went into the bypass tray settings. I tried to change the setting from

8 1/2 X 11" setting to the #10 envelope setting there and when I press on Okay

a message comes up with "Envelope sizes are unavailable while a paper

other than envelope is selected". I have a #10 envelope inserted into

the bypass tray when trying to change the this setting but it won't

except the #10 envelope setting, it keeps going back to the 8/12 X11 setting!

How can I get this to work?

Thanks for your time and help!

Sincerely,

John Eline

[JSE]

Hello again,

Please send me a notice of your response to my Email address bellow:

jeline5608@earthlink.net

Thanks!

Sincerely,

John Eline

[Joe Arseneau]

It will only feed one way, so rotate the envelope 90 degrees

[JSE]

Hi Joe,

On the open Bypass tray it shows a #10 Envelope to be inserted vertically. I

I put an envelope in vertically again & tried both ways. The Bypass window comes up

with 8 1/2 x 11 Plain White. When I change it to #10 Envelop Plain White I get

this same message: "Envelope sizes are unavailable while a paper

other than envelope is selected". As I said I changed to the #10 Envelope but this

change doesn't stick, it goes back to the 8 1/2 x 11 setting. I had the #10

envelope in the Bypass tray when trying to make this change!

Is there anything I can do to make this work!!

Sincerely,

John Eline

jeline5608@earthlink.net

[Joe Arseneau · Accepted solution]

You are changing the size(1) and type(2) right?

[JSE]

Hi Joe,

I just wanted to let you know the problem I had printing Envelopes

has been solved! I didn't realize the item under the #10 Envelope

setting had to be changed to "Envelope". Once I did that the

Envelope printed fine!

I've had this printer for a short time and I'm still getting used

to it.

Thanks again for your help!!

Sincerely,

John Eline

[kmolm]

I have the same problem! How did you solve it? Joe's reponses we're not helpful.