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Held for resources when printing from Mobile Phones (android & iOS)

Product Name: VersaLink® C7020/C7025/C7030 Multifunction Printer
Operating System: Windows 10 x64

Hello. 

New member here. Hope everyone is doing well. 

We have been using VersaLink C7020 MFP for good few months and every few weeks we run into a recurring error. Held for resources. It has come to the point where it is beyond annoyance. 

Apps which we have used to print are Xerox Work Space and Morpia. Printer settings are correct and configured by Xerox phone support. All we want this printer to print and not ask questions. Is it possible that this printer can achieve a basic task of doing so? 

Tray 1 is dedicated. A4 Plain White paper. Priority 1.

Bypass Tray A4. Priority 2.

It use to print from mobile devices and now it has stopped again. No settings were changed but it is "one of those days" for printer. Xerox Phone support suggests that use Morpia to enforce settings. As a business where often times our clients use our printer to give us documents, it is not practical to ask everyone to download a specific app to print. 

We had an OKi printer before and never had issues like this. It was a bit outdated but this Xerox is too samrt for its own good. 

If you can suggest or help with this issue, please drop a line so we can give it a try. 

Good day!

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3 Replies
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New Member
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Re: Held for resources when printing from Mobile Phones (android & iOS)


@LMP wrote:

Hello. 

New member here. Hope everyone is doing well. 

We have been using VersaLink C7020 MFP for good few months and every few weeks we run into a recurring error. Held for resources. It has come to the point where it is beyond annoyance. 

Apps which we have used to print are Xerox Work Space and Morpia. Printer settings are correct and configured by Xerox phone support. All we want this printer to print and not ask questions. Is it possible that this printer can achieve a basic task of doing so? 

Tray 1 is dedicated. A4 Plain White paper. Priority 1.

Bypass Tray A4. Priority 2.

It use to print from mobile devices and now it has stopped again. No settings were changed but it is "one of those days" for printer. Xerox Phone support suggests that use Morpia to enforce settings. As a business where often times our clients use our printer to give us documents, it is not practical to ask everyone to download a specific app to print. 

We had an OKi printer before and never had issues like this. It was a bit outdated but this Xerox is too samrt for its own good. 

If you can suggest or help with this issue, please drop a line so we can give it a try. 

Good day!


Hmm. Have you tried to update the firmware of the printer ? Maybe there's some annoying bug that can be fixed through this sort of updating.

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New Member
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Re: Held for resources when printing from Mobile Phones (android & iOS)

You should update the firmware of your printer and maybe then the settings problem will go away. Give it a try !

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Analyst Nation Moderator
Analyst Nation Moderator

Re: Held for resources when printing from Mobile Phones (android & iOS)

EWS > System > Defaults and Policies

1.PNG

When Specified paper is unavailable

2.PNG

Change it to Letter/A4 Substitution

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