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Community Manager
Community Manager

Re: Help fixing horizontal smudging patterns in Phaser 6510 color laser printer

Hello jcar78, 

Please take a look at this article for trouble shooting steps to help with smudges and repeating defectsIf you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100.

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Help fixing horizontal smudging patterns in Phaser 6510 color laser printer

Product Name: Phaser 6510
Operating System: Windows 10 x64

Hi there,

I purchased a Phaser 6510 that appeared to be brand new (had orange factory tape on all compartments etc) and the print metering said 0 pages printed. The printer did have the 4 toner drums installed in the unit and when I set it up to print I am seeing black smudges in a pattern along both sides of the page. (images attached)


I am trying to diagnose the problem, removed and gently shook the black drum, and also opened the rear compartment with the roller and inspected that. When I wipe it gently with a microfiber towel a tiny bit of dark ink comes off on the towel.


If anyone with laser maintenance experience could take a look at the smudges and help me out I would really appreciate it. Was thinking about ordering new black toner drum and stage 2 roller, but I really don't know what I'm doing and figured I should start here by asking for help :-)


Thanks in advance!IMG_7059.jpgIMG_7055.jpgIMG_7056.jpgIMG_7057.jpgIMG_7058.jpg

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