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Community Manager
Community Manager

Re: Horizontal lines on printout

Hello RLS,

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.   

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Horizontal lines on printout

Product Name: Phaser 6200
Operating System: Not Specified

Hello: I have repeating magenta smears every 25mm on my printouts. I printed the repeating defects service page which identified these smears as being caused by the imaging unit.

I installed a new imaging unit imaging (Xerox brand, not refurbished). New imaging was pristine, in factory-sealed plastic bag, in unopened box.

The printouts continue to have the same thick horizontal magenta smears spanning the width of the page print area.

I installed a new magenta cartridge, but the smears are still occurring. Please see photo below. Does anyone have an idea of why this is happening and what can be done to fix it? Thank you!

Output from Phaser 6200Output from Phaser 6200

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