Thank you for using the Support Forum. Please take a look at the solution for using smaller paper in the bypass tray. I know it says smaller but use the same steps for larger paper as well. Also make sure that the orientation on Excel is set to the orientation that corresponds to the way the paper is loaded in the tray. If this does not help please consider contacting your support centre for further assistance.
I have a new Phaser 3610.
Tray 1 - contains Letter paper
Bypass Tray - Legal paper and sometimes envelopes
How do I configure my printer to know when to use the bypass tray for legal paper when I that is what I want to print to from Excel? In Excel, I have legal selected but it is still pulling the paper from tray 1 instead.
I also print envelopes occasionally. If I stick an envelopoe in the bypass tray, I want it to print from there like when using Word to create enveloples, instead it is pulling it from Tray 1.
I have tried to adjust both settings on the Printer control panel and the Xerox printer software. I have had no luck.