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printeroid New Member
New Member

How to delete a system print job from the web GUI

Product Name: VersaLink® C405 Color Multifunction Printer
Operating System: Windows 10 x64

I seem to have a lot of customers who manage to knock the paper tray settings when loading plain A4 paper. They either change the type to 'Custom Type 1' or the paper size to Letter.

Remotely this cannot be solved if a 'System' print job is in the queue (like the start-up page).

This means talking a customer through placing paper in the bypass tray before we can change the paper type or size to 'Dedicated' in the Device settings.

You can do no setting changes with this device if a job is stuck in the queue.

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2 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: How to delete a system print job from the web GUI

Technically you can't, but if the firmware is up to date, you can use Remote control panel, and in any case, you can have it simply automagically switch between Letter and A4 with no intervention.

EWS  > Home > Quick Links Log in as admin to see

2.JPG

EWS > System > Defaults and Policies

1.JPG2.JPG

 

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Joe
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Mets28 New Member
New Member

Re: How to delete a system print job from the web GUI

  • Browse to Start -> Run… and type in “NET STOP SPOOLER (this will stop the print spooler service; if that doesn’t work open the task manager ([Windows] + R or Ctrl + Alt + Del keys) and try killing the process from there)
  • Browse to your windows\system32\spool\PRINTERS\ folder
  • You should see files there ending in .SPL and .SHD created around the time you tried to print – delete these files.
  • Browse to Start -> Run… and type in “NET START SPOOLER” (this will restart the print spooler service)
  • Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh.
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