I am trying to print pdf files from my computer to a Xerox Workcentre 5030 copier. I have installed the driver, enabled the DHCP, and connected printer to copier via a usb cable. On viewing Devices and Printers in the computer's Control Panel I see the icons for Workcentre 5030; yet when I connect the cable, an icon for an unknown device pops up, which I cannot get the computer to recognize.
What am I doing wrong? Should I be using another port other than USB? Is there additional information that my computer needs, or additional enabling that I should be doing on the copier?
By the way, I have also tried to find the place on the copier to enable the USB port. An online source said that it can be done by selecting the Connectivity and Network Setup button. But when I select that, no USB Printer Port button appears.
I have spent hours -- HOURS -- on this, with no success. Can anyone help me with it? I would greatly appreciate it.
I am not sure if this will help, but I found 2 articles from our Knowledgebase that may help you to insall your 5030 device: