Incompatible Toner Cartridge

[rjohnston@oclsearch.]

We purchased a new WorkCentre 6515 (November 2019); this was a replacement to a previous 6515 machine.  Just tried to replace a toner cartridge and got the error message "incompatible".

HOWEVER, this cartridge was removed from the previous 6515 machine where it worked just fine.

How can we fix this?

Robert

[CathyO-Xerox]

Hello rjohnston,

Usually that message means you have a metered cartridge in a non-metered printer, or vice versa. You can try checking this by comparing the part numbers on each. Or you can call Support and they can walk you through the steps. The contact options for your device are listed here.

[rjohnston@oclsearch.]

This toner cartridge is NOT a Xerox cartridge; it is a non-Xerox cartridge that worked fine in our previous 6515 machine. Why doesn’t it work in the new 6515 machine?

[ward_nmsaz]

CathyO

I am having the same issue.  This Xerox B210 is owned by our office, NOT under contract.  The toner cardridge that I purchased is a Xerox product, not a generic toner.  I am getting the message that it is not compatible.  I have tried other Xerox cartridges and get the same message.  This is a major problem here!  Please advise!

[smith1145]

The “Incompatible Cartridge” message may signal you that the cartridge was placed in the wrong slot. In case you get such an error, make sure the cartridge model numbers match your printer model and your country/region. After that, check if they are installed correctly in the corresponding slots 

[ward_nmsaz]

I am sorry that you think I would not make sure that the cartridges were installed correctly!  I have been working and using Xerox products for 20 years.  I know how to intall a toner cartridge and a drum cartridge as I have done it hundreds of times.  The toner cartridge and drum that I installed were the same model as the one that came with the machine.  Xerox now lists a different model drum cartridge.  I purchased the new model drum and the printer now works.  So now I have 2 perfectly good drum cartridges that don't work.