Showing results for 
Search instead for 
Did you mean: 
1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor

Re: Incompatible ink cartridge

Most likely they are locked out by a region code, ,or via Metered vs Sold

The printer comes in a neutral state, when you purchase and install your first consumable it locks to its designation (Metered vs sold) and dependant on the model and area, possibly to a Region.


Metered = Xerox contracted

Sold = Purchased through Retail


Regions are


NA , DMO and Asia Pacific


DMO, Dmoso " - includes the marketing, sales and servicing of Xerox products, supplies, and services in (Latin America, Mexico, Brazil) the Middle East, India, Eurasia and Central-Eastern Europe (Russia area) and Africa.







The only way to change the printer after it is locked is by paying to have it done.

Or you have a single bad toner cart that juts needs to be exchanged

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
New Member
New Member

Incompatible ink cartridge

Product Name: WorkCentre 6655
Operating System: Windows 10


I am from the Cayman Islands. We have a workcentre 6655 in our office and we recently bought some LD Toner Cartridges as replacements. I tried to replace one of the cartridges and  got the message on the screen "Black Toner (K) is not compatible". Is there any way that i can troubleshoot this in house?

0 Kudos