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damist New Member
New Member

Incompatible ink cartridge

Product Name: workcentre6655
Operating System: Windows 10

Hi,

I am from the Cayman Islands. We have a workcentre 6655 in our office and we recently bought some LD Toner Cartridges as replacements. I tried to replace one of the cartridges and  got the message on the screen "Black Toner (K) is not compatible". Is there any way that i can troubleshoot this in house?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Incompatible ink cartridge

Most likely they are locked out by a region code, ,or via Metered vs Sold

The printer comes in a neutral state, when you purchase and install your first consumable it locks to its designation (Metered vs sold) and dependant on the model and area, possibly to a Region.

 

Metered = Xerox contracted

Sold = Purchased through Retail

 

Regions are

 

NA , DMO and Asia Pacific

 

DMO, Dmoso " - includes the marketing, sales and servicing of Xerox products, supplies, and services in (Latin America, Mexico, Brazil) the Middle East, India, Eurasia and Central-Eastern Europe (Russia area) and Africa.

 

Sources:

TechDirt

Wikipedia

Google

 

The only way to change the printer after it is locked is by paying to have it done.

Or you have a single bad toner cart that juts needs to be exchanged

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Joe
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