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js983e Valued Member
Valued Member

Incomplete pages/blank pages

Model: workcentre 3655

S/W: 073.060.075.34540


Issue: Print jobs are being printed with incomplete sheets and random blank pages. System reports such as config report do not have the issue, only happens when users print from their pc. I did notice that while jobs are printing, the job status rapidly changes from waiting to print, to paused, to printing (status loops until doc is finished printing) and the Adjustments are in progress message continually appears and disappears.

 

I tried updating the driver, rolling the drive back a few versions and software reset with no luck. Any suggestions?

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5 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Incomplete pages/blank pages

Try updating it

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Joe
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js983e Valued Member
Valued Member

Re: Incomplete pages/blank pages

unfortunately the upgrade didnt resolve. any other suggestions?

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Incomplete pages/blank pages

So how are they printing them?

 

1. PC or Mac?

2. Operating system of PC/Mac?

3. Driver version (PS/PCL)

4. Driver source (Came from MS= Class driver, Mac OSX = version 3.81 I think)

5. Protocol (LPR/RAW/Bonjour/IPP)?

 

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Joe
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js983e Valued Member
Valued Member

Re: Incomplete pages/blank pages

1. PC or Mac?

Printing from PC

2. Operating system of PC/Mac?

Win10 Enterprise

3. Driver version (PS/PCL)

PS

Tried the following versions.

Xerox GPD PS V3.9.520.6.0

Xerox GPD PS V3.8.496.7.0

4. Driver source (Came from MS= Class driver, Mac OSX = version 3.81 I think)

Not sure where to find this info. Drivers are all downloaded from Xerox.

5. Protocol (LPR/RAW/Bonjour/IPP)?

RAW

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Incomplete pages/blank pages

In the port:

Switch to LPR, make the queue name lp

Disable LPR byte counting and SNMP

 

1.JPG

 

Then hop over to the advanced tab and uncheck this box too

 

2.JPG

 

Not a single feature will be lost in doing this.

 

If the port can't be configured, it will mean it is using a WSD port, which is bad. So see this:

 

1. Uninstall the printer completely

2. Download this driver

3. Do not pick the printer from the list , pick this option

1.JPG

 

Then this

 

2.JPG

 

And then make absolutely certain this is not checked

 

3.JPG

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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