Incomplete pages/blank pages

[Joe Arseneau]

In the port:

Switch to LPR, make the queue name lp

Disable LPR byte counting and SNMP

Then hop over to the advanced tab and uncheck this box too

Not a single feature will be lost in doing this.

If the port can't be configured, it will mean it is using a WSD port, which is bad. So see this:

1. Uninstall the printer completely

2. Download this driver

3. Do not pick the printer from the list , pick this option

Then this

And then make absolutely certain this is not checked

[js983e]

1. PC or Mac?

Printing from PC

2. Operating system of PC/Mac?

Win10 Enterprise

3. Driver version (PS/PCL)

PS

Tried the following versions.

Xerox GPD PS V3.9.520.6.0

Xerox GPD PS V3.8.496.7.0

4. Driver source (Came from MS= Class driver, Mac OSX = version 3.81 I think)

Not sure where to find this info. Drivers are all downloaded from Xerox.

5. Protocol (LPR/RAW/Bonjour/IPP)?

RAW

[Joe Arseneau]

So how are they printing them?

1. PC or Mac?

2. Operating system of PC/Mac?

3. Driver version (PS/PCL)

4. Driver source (Came from MS= Class driver, Mac OSX = version 3.81 I think)

5. Protocol (LPR/RAW/Bonjour/IPP)?

[js983e]

unfortunately the upgrade didnt resolve. any other suggestions?

[Joe Arseneau]

Try updating it

[js983e]

Model: workcentre 3655

S/W: 073.060.075.34540

Issue: Print jobs are being printed with incomplete sheets and random blank pages. System reports such as config report do not have the issue, only happens when users print from their pc. I did notice that while jobs are printing, the job status rapidly changes from waiting to print, to paused, to printing (status loops until doc is finished printing) and the Adjustments are in progress message continually appears and disappears.

I tried updating the driver, rolling the drive back a few versions and software reset with no luck. Any suggestions?