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landontech New Member
New Member

Install Button Greyed out

Product Name: Xewrox WorkCentre 5755
Operating System: macOS 10.12 - Sierra

Attempting to install Xerox Print Driver 3.123.0 on a iMac with Sierra 10.12.6 and Install button is grayed out. Install Button Greyed Out.PNG

I have reset printing system and rebooted, Install button still greyed out.

I followed the solution given in this post but no luck either. https://forum.support.xerox.com/t5/Printing/Mac-OS-X-Sierra-amp-Workcentre-7835/td-p/198674

This Mac previously had Xerox Print Driver 4.19.3 installed but print jobs were not processing with the message "job deleted due to Invalid Accounting ID". The Macs we have with Sierra 10.12.6 and Print Driver 3.123.0 have no issue printing to the WorkCentre 5755, but if they are upgraded to Print Driver 4.19.3, they are no longer able to print and generate the "job deleted due to Invalid Accounting ID" on copier. This is why I was attempting to downgrade the print driver.

System Software Version on WorkCentre 5755 is 061.132.225.18300.

Anyone have any suggestions?

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2 Replies
rdaniels2 Valued Contributor
Valued Contributor

Re: Install Button Greyed out

I am not really a mac person, here is something you can read with reference to the account code issue, that I was running into.

https://forum.support.xerox.com/t5/Security-Accounting-Auditron/Prompting-for-accounting-codes/td-p/...
Randy
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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Install Button Greyed out

Your Mac still has newer driver files, resetting the print system does nothing if you don't fully remove the newer driver first, so the older version can't/won't install.

Follow this

 

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Joe
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