I need the file that won't print, to see what is wrong with it, I would assume the font isn't correctly embedded, and that would be solved at the design level, or possibly as simply as saving it as a pdf/x.
It isn't possible to have a font problem by using "print as image". So if you can't attach the file or host it somewhere you can link to, that will be your only choice
i can't seem to find a way to attach a file to the post, so here is the link to the font (i think that's what your looking for)
i have also attached a screen shot of the global print drivers we are using.
1. Attach the file to your post (or a link to it) and I will see what I can do.
2. Save as PDF and print using print as image if it still won't work
i am having issues with users trying to print Montserrat font, it seems to only print blank pages.
at first i thought maybe the printer doesn't have the font installed, so i got the Xerox Font Management Utility and injected the font into the printer.
Now they get a error message instead of a blank page (invaildFont).
i have already tried the following:
- Changing the settings in Printer Preferences for TrueType Font to Download as softfont.